• Search for:

    We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We will collect information about you for the following reasons:

    • To process your order correctly.
    • For our own records so that we can contact you for our package Renewals, essential information regarding changes or upgrades to services such as Forwarding.
    • We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to other trusted traders unless you agree.

    The only information we will hold about you is:

    • Your Name
    • Your company or organization (if required)
    • Your address
    • Telephone number
    • Email address
    • Details of your past and current orders with us.

    We will never collect sensitive information about you without your explicit consent. We never keep credit card information. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at the address given below. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

    We do not sell your information to any third party or give out this information to any one, unless specified and specifically asked by law. We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions or concerns about privacy, then please Contact Us for more details

     

    REFUND POLICY

    Thank you for buying SKS Root Infotech courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses for instructor Led Training. As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on SKS Root Infotech, you agree to our Privacy Policy, Terms of Use and Refund Policy.

    Refund requests can be entertained within 7 days of the purchase of the course only if no services are provided any masterclass sessions and any soft skill classes.

    Cancellation & Refunds: Online Training

    • For Instructor Led Training:
    • Raise refund request within 7 days of purchase of course.
    • Money back guarantee is void if the participant has attended Online Classrooms/received recordings for more than 1 day.
    • Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.
    • Refund on discounted or subsidized course fees is not applicable. The only option is to change the course.
    • Refund on batch rescheduled by the participant is not applicable.
    • If the fee is submitted in part payments, or if a token amount is paid to reserve the seat then a refund is not applicable
    • In case eligible for refund, the candidate will be refunded full training fee.

     

    Cancellation & Refunds: Classroom Training

    SKS Root Infotech, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)

    • In case SKS Root Infotech cancels an event, 100% of course fees will be refunded to the delegate if the refund raise request is within 10 days of purchase of course. However travel, logistics or any personal expense incurred by learners/participants will not be refunded.
    • In case SKS Root Infotech cancels/postpones an event, the participants who are ahead of 10 days of purchase, of course, will be rescheduled to any upcoming classroom batch without any extra charges and In case they don’t prefer classroom training they will be rescheduled to the upcoming live virtual class.
    • If a cancellation is done by a delegate 10 business days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
    • If a cancellation is done by a delegate within 10 business days (or less) of the event, no refunds will be made.
    • No refunds or credits will be available for participants who fail to attend both days of the course.
    • Refund on discounted or subsidized course fees is not applicable. The only option is to change the course.
    • Refund on batch rescheduled by the participant is not applicable.
    • Refund request can be initiated by:
    • Send a refund request email to ssk.erp@gmail.com
    • Contents of the email should include payment proof, course details and reason for refund.
    • Refunds: Duplicate payment
    • Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.
    • SKS Root Infotech reserves the right to revise the terms & conditions of this policy without any prior notice.

    Note: All refunds will be processed within 10 working days after the refund request is approved by SKS Root Infotech.